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Sales
& Shipping Policy
Thank
you for visiting and shopping at our website (www.oakwoodceramics.co.uk).
Following are the terms and conditions
that constitute our Shipping Policy.
Shipment
processing time
All orders are processed within 2-3 business days. Orders are not
shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be
delayed by a few days. Please allow additional days in
transit for delivery. If there will be a significant delay in shipment
of your order, we will contact you via email or telephone.
Shipping
rates & delivery estimates
Shipping charges for your order will be calculated and communicated
Shipment method Estimated delivery time
Royal Mail First Class Next Day
Royal Mail Next Day before 1.00pm
Parcel Force Worldwide 48hrs (for larger items)
Delivery delays can occasionally occur.
Shipment
confirmation & Order tracking
You
will receive a Shipment Confirmation email once your order has shipped
containing your tracking number(s)
where applicable.. The tracking number will be active within 24
hours.
Customs,
Duties and Taxes
Our Website is not responsible for any customs and taxes applied
to your order.
All fees imposed during or after shipping are the responsibility
of the customer (tariffs, taxes, etc.).
Damages
Our website (www.oakwoodceramics.co.uk) is not liable for any products
damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier
to file a claim.
Please
save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We
currently only ship within the United Kingdom
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