oakwoodceramics
The Art of the Potter

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Sales & Shipping Policy

Thank you for visiting and shopping at our website (www.oakwoodceramics.co.uk). Following are the terms and conditions
that constitute our Shipping Policy.

Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in
transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and communicated
Shipment method Estimated delivery time

Royal Mail First Class Next Day
Royal Mail Next Day before 1.00pm
Parcel Force Worldwide 48hrs (for larger items)
Delivery delays can occasionally occur.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s)
where applicable.. The tracking number will be active within 24 hours.

Customs, Duties and Taxes
Our Website is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Our website (www.oakwoodceramics.co.uk) is not liable for any products damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy

We currently only ship within the United Kingdom

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Photography by David Binch
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